A luxurious swimming pool with a waterfall feature, surrounded by rocks and greenery, and two lounge chairs with a small table are poolside.

Policies for Ho'olei Residences

Deposit

  • One night refundable deposit, inclusive of tax, will be charged at the time of booking.
  • For Christmas/New Years (12/19 -1/4) booking, a 50% non-refundable deposit inclusive of tax will be charged at time of booking.

Remaining Balance

  • For travel dates 1/5 -12/18: Will automatically be charged on credit card provided 7 days prior to arrival.
  • For the Christmas/New Years period (12/19 - 1/4): Balance will be automatically charged 90 days prior to arrival.
  • For stays of 21 nights or longer: Balance will be automatically charged 60 days prior to arrival.

Cancellation Terms

  • Travel dates 1/5-12/18: 7 days or more notification prior to arrival, one night deposit will be refunded.
  • Travel dates 1/5-12/18: Less than 7 days notification prior to arrival, full reservation value will be forfeited/no refunds.
  • For the Christmas/New Year’s period 12/19-1/4:
  • Cancellations 90 days or more prior to arrival: 50% deposit will be forfeited
  • Cancellation within 90 days of arrival: Full forfeiture of reservation value, no refunds

Fees:

  • A non-refundable Damage Waiver fee of $149, plus tax if applicable, will be applied to the total cost of your reservation.   This will cover the costs of any accidental damage of the vacation rental and it's contents up to $3,000.  Click here to view the full damage waiver: Ho'olei Residences Damage Waiver

Travel Insurance

  • Would you like to purchase travel insurance for your trip? It can be purchased through our partners at Vacation Guard through this link.

Other Terms & Conditions

  • A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in.
  • We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
  • Children 12 years and under stay free, but are included in maximum occupancies
  • No pets allowed
  • Rates are subject to 13.25% Transient Accommodations Tax and 4.712% General Excise Tax
  • All rates, fees and taxes are subject to change
  • All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules
  • Deposit and Cancellation policies may vary depending on when your reservation was booked. Please check your confirmation for deposit and cancellation terms.

Check-In/Check-Out Times

  • Check-in is 4:00pm; Check-out is 11:00am