Reservation Policy - Mauna Lani Luxury Villas

Policies for Mauna Lani Luxury Villas

One night refundable deposit, inclusive of tax, will be charged at the time of booking.
For stays of 21 nights or longer, a 50% non-refundable deposit, inclusive of tax, will be charged at the time of booking.
For Christmas/New Years (12/19/24-1/4/25) booking, a 50% non-refundable deposit inclusive of tax will be charged at time of booking.

For travel dates 1/1/24 - 12/18/24: Will automatically be charged on credit card provided 14 days prior to arrival.
For the Christmas/New Years period (12/19/24 – 1/4/25): Balance will be automatically charged 90 days prior to arrival.
For travel dates 1/5/25 - 12/18/25: Will automatically be charged on credit card provided 30 days prior to arrival.
For stays of 21 nights or longer: Balance will be automatically charged 60 days prior to arrival.

Travel dates 1/1/24-12/18/24: 14 days or more notification prior to arrival, one night deposit will be refunded.
Travel dates 1/1/24-12/18/24: Less than 14 days notification prior to arrival, full reservation value will be forfeited/no refunds.
Travel dates 1/5/25-12/18/25: 30 days or more notification prior to arrival, one night deposit will be refunded.
Travel dates 1/5/25-12/18/25: Less than 30 days notification prior to arrival, full reservation value will be forfeited/no refunds.
For the Christmas/New Year’s period 12/19/24-1/4/25:
Cancellations 90 days or more prior to arrival: 50% deposit will be forfeited
Cancellation within 90 days of arrival: Full forfeiture of reservation value, no refunds

A $650 cleaning fee plus taxes will be assessed to all reservations
A non-refundable Damage Waiver fee of $149, plus tax if applicable, will be applied to the total cost of your reservation. This will cover the costs of any accidental damage of the vacation rental and it's contents up to $3,000. Click here to view the full damage waiver: Destination Residences Kona-Kohala Damage Waiver

Would you like to purchase travel insurance for your trip? It can be purchased through our partners at Vacation Guard through this link.

A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in.
We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
No pets allowed
Rates are subject to 13.25% Transient Accommodations Tax and 4.712% General Excise Tax
All rates, fees and taxes are subject to change
All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules