FAQs

Answers to common questions about CoralTree Residence Collection. Learn about our luxury vacation rentals, amenities, booking process, and more to ensure a seamless and memorable stay

About CoralTree Residence Collection

  • What is CoralTree Residence Collection?

    CoralTree Residence Collection offers a hand-selected portfolio of premium and luxury private residences, professionally managed to ensure a seamless and high-quality vacation experience.

  • How is CoralTree Residence Collection different than other home rental experiences?
    Our residences are curated to deliver amazing service and quality product. We have over 50 years of experience in delivering premium vacation stays. Every property is managed by our local team. We ensure high standards of cleanliness, service, and amenities. We provide 24/7 support, high-speed Wi-Fi, premium linens, and more to make your stay exceptional.
  • What kind of homes do you offer?

    Our collection features a diverse array of condominiums, townhouses, and homes from beachfront villas to mountain retreats, all carefully chosen for their unique location and luxury amenities.

Preparing For Your Trip:

  • What can I expect to find in the home?

    Each CoralTree Residence is meticulously curated to provide the utmost comfort and convenience.

    Every home includes:

    • 24/7 support with a local manager for check-in and service needs.
    • High-speed Wi-Fi.
    • Television.
    • Fully stocked kitchen with cookware, utensils, and essential appliances like a microwave.
    • Premium linens and towels.
    • Bathroom amenities (toilet paper, shampoo, conditioner, soap start-up kit).
    • Hair dryer and ironing equipment.
    • Smoke detectors and carbon monoxide detectors where necessary.
    • Professional cleaning before and after your stay, with some properties offering daily or mid-stay services.
  • How do I check in?

    Check-in details will be provided to you prior to your arrival. Our local manager will assist with the check-in process to ensure a smooth start to your stay.

  • Can I check in early?

    Early check-in is subject to availability. Please contact our local manager in advance to inquire about early check-in options. There may be a fee associated with this service.

  • What if I need Concierge services?

    Our local, in-market property team is available to assist with suggestions and recommendations to enhance your stay. There is an on-site or nearby check-in and welcome center to support each residence. Contact us in advance or during your stay for personalized recommendations and arrangements.

Searching & Booking With Us

  • How do I book with you?

    Our website allows you to easily search for and book the perfect residence for your stay. Use our filters to refine your search based on location, amenities, and more. Once you've found your ideal home, follow the simple steps to complete your booking.

    Our reservations teams are also available to assist you in making reservations and answering specific questions.

    • Reservations for Hawaii: 866.442.2131
    • Reservations for Snowmass: 844.501.5796
    • Reservations for Vail: 866.976.4381
    • How do I cancel or modify a reservation?
    • Please contact us at
    • Reservations for Hawaii: 866.442.2131
    • Reservations for Snowmass: 844.501.5796
    • Reservations for Vail: 866.976.4381

    Please note that changes to your reservation may be subject to fees or availability restrictions. For assistance, our support team is available to help.

  • Are travel agent commission rates available?

    Yes, travel agents can inquire about commission rates by contacting our support team or through our website.

During & After Your Stay

  • What if I need assistance with my rental?

    If you encounter any issues during your stay, our local support team is available to assist you. You can contact the local manager, and we will do our best to resolve any problems promptly. At the time of check-in, you will be provided with a phone number to call for any needs you may have during or after your stay.

  • How do I find lost items?

    If you leave behind any personal items, please contact us as soon as possible. We will do our best to recover and return your belongings.

  • Who can I call for support?

    At the time of check-in, you will be provided with a phone number to call for any needs you may have during or after your stay.

Payments, Pricing & Reservation Requirements

  • What are acceptable methods of payment?

    We accept major credit cards, including Visa, MasterCard, and American Express. Payment methods will be confirmed during the booking process.

    Deposit Required: A deposit may be required at the time of booking, depending on the specific property. The amount will be detailed during the reservation process.

  • Why do some home rentals require a liability waiver?

    Homes may require a Damage Waiver Fee to protect guests from accidental damage in the home. This is to ensure the safety and well-being of all guests.

  • Are all taxes included in the price?

    Yes, all applicable taxes are included in the final price displayed at checkout. Certain properties may have a resort fee. This will be confirmed at time of reservation.

  • When will I be charged for my reservation?

    You will be charged at the time of booking. Specific payment schedules and any required deposits will be outlined during the reservation process.

  • What’s your cancellation policy?

    Our cancellation policy varies depending on the specific property and booking terms. Typically, cancellations made within a certain period before your arrival date may incur a fee. Please review the cancellation terms at the time of booking or contact our support team for specific details.

  • Do you offer travel insurance?

    We recommend purchasing travel insurance to protect your reservation against unforeseen events. Travel insurance can be added during the booking process.

Policies

  • How old do I have to be to rent a CoralTree Residence?

    For most properties, you must be at least 25 years old to book a stay with CoralTree Residence Collection. The person making the reservation must be present during the stay.

  • Are pets allowed?
    We love your pets as much as you do, but we do not allow pets in our vacation rental properties. However, if you have a service animal that provides a specific task for you, please discuss this at the time of booking and inform us of the details of the service animal so that our team can recognize them. This process must be completed prior to check-in.