FAQs
Answers to common questions about CoralTree Residence Collection. Learn about our luxury vacation home rentals, amenities, booking process, and more to ensure a seamless and memorable stay
Answers to common questions about CoralTree Residence Collection. Learn about our luxury vacation home rentals, amenities, booking process, and more to ensure a seamless and memorable stay
CoralTree Residence Collection offers a hand-selected portfolio of premium and luxury private residences, professionally managed to ensure a seamless and high-quality vacation experience.
Our collection features a diverse array of condominiums, townhouses, and homes from beachfront villas to mountain retreats, all carefully chosen for their unique location and luxury amenities.
Each CoralTree Residence is meticulously curated to provide the utmost comfort and convenience.
Every home includes:
Check-in details will be provided to you prior to your arrival. Our local manager will assist with the check-in process to ensure a smooth start to your stay.
Early check-in is subject to availability. Please contact our local manager in advance to inquire about early check-in options. There may be a fee associated with this service.
Our local, in-market property team is available to assist with suggestions and recommendations to enhance your stay. There is an on-site or nearby check-in and welcome center to support each residence. Contact us in advance or during your stay for personalized recommendations and arrangements.
Our website allows you to easily search for and book the perfect residence for your stay. Use our filters to refine your search based on location, amenities, and more. Once you've found your ideal vacation home, follow the simple steps to complete your booking.
Our reservations teams are also available to assist you in making reservations and answering specific questions.
Please note that changes to your reservation may be subject to fees or availability restrictions. For assistance, our support team is available to help.
Yes, travel agents can inquire about commission rates by contacting our reservation team.
If you encounter any issues during your stay, our local support team is available to assist you. You can contact the local manager, and we will do our best to resolve any problems promptly. At the time of check-in, you will be provided with a phone number to call for any needs you may have during or after your stay.
If you leave behind any personal items, please contact us as soon as possible. We will do our best to recover and return your belongings.
At the time of check-in, you will be provided with a phone number to call for any needs you may have during or after your stay.
We accept major credit cards, including Visa, MasterCard, and American Express. Payment methods will be confirmed during the booking process.
Deposit Required: A deposit may be required at the time of booking, depending on the specific property. The amount will be detailed during the reservation process.
Homes may require a Damage Waiver Fee to protect guests from accidental damage in the home. This is to ensure the safety and well-being of all guests.
Yes, all applicable taxes are included in the final price displayed at checkout. Certain properties may have a resort fee. This will be confirmed at time of reservation.
You will be charged at the time of booking. Specific payment schedules and any required deposits will be outlined during the reservation process.
Our cancellation policy varies depending on the specific property and booking terms. Typically, cancellations made within a certain period before your arrival date may incur a fee. Please review the cancellation terms at the time of booking or contact our support team for specific details.
If you would like, you can purchase travel insurance through trusted third parties to protect your reservation against unforeseen events. Our reservation agents can help provide you with some travel insurance companies to work with if you inquire. To contact Red Sky, our prefered travel insurance partner, call 855.235.5121.
For most properties, you must be at least 25 years old to book a stay with CoralTree Residence Collection. The person making the reservation must be present during the stay.
We love your pets as much as you do, but we do not allow pets in our vacation rental properties. However, if you have a service animal that provides a specific task for you, please discuss this at the time of booking and inform us of the details of the service animal so that our team can recognize them. This process must be completed prior to check-in.
We strongly recommend that all guests purchase travel insurance to protect their vacation investment. Travel plans can be unexpectedly disrupted due to a variety of circumstances beyond your control. A comprehensive travel insurance policy can provide coverage for travel interruptions and cancellations for a variety of covered reasons. Policy details are included here: Trip Preserver – Trippreserver.com
Once travel insurance is purchased, you can view details here: https://trippreserver.com/plans/find-plan-documentation/
For questions concerning Trip Preserver coverage details or to file a claim, contact Arch Insurance Services:
If you have any questions regarding travel insurance for your stay, please contact our office between the hours of 9am – 5pm EST daily at 855-235-5121.